Frequently Asked Questions
Everything you need to know about your Pauw shopping experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days for domestic orders and 7-10 business days for international destinations.
How do I return or exchange an item?
If you are not satisfied with your purchase, you can return it within 30 days of receipt. Items must be in their original condition with all tags attached. Please use our online portal to initiate a return label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and local payment methods like iDEAL or Klarna for flexible financing.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our stylists for personalized advice.
Are your materials sustainably sourced?
At Pauw, we prioritize quality and ethics. We work closely with European mills to source premium natural fibers, including organic cotton, recycled cashmere, and responsibly produced silk.
Can I track my order in real-time?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress until it reaches your door.